No response on fault report.

Ref 387CRK*** , Escalation Ref 783097 . I report my phone and ADSL out of order on 21 October 2015. Early november I followed up and was told there is a cable being replaced in my area and it should be fixed soon. A week later I followed up and was told they will escalate the problem. Still no response. A week later I followed up again and the problem was re-escalated, I send an email to [Email Removed] I received a phone call from a lady that promised that it was given to a technician and the problem will be resolved shortly and she will keep in touch. Have not heard from her again. Since then I call Telkom daily and email them daily. still no technician. 18/11 the problem re-escalated and reported to more senior people according to the help centre. Received a SMS from the Jasmin Group Manageress WNS Global Service SA. to say matter with the field managers and will keep me updated as soon as feedback is received. 19/11 Still no technician or feedback. Call centre said a technician was assigned for today. This is unacceptable. What must I do to get my line fixed!