NO RESPONSE ON FAULT LOGGED SINCE 11 OCT 2015

I have reported a fault through Axxess (ISP) and received 7BRK111015 as my reference. Since 11 Oct 2015 no response and no help on my fault. One phone call yesterday (4 Nov 2015) and nothing after that. Fault is still open.<br> <br> 1. My ADSL used to sync at 2048 Kbps. I was down to 1 Mb for about 2 weeks. Currently its between 1*** Kbps.<br> <br> 2. My telephone interfere with my ADSL. I have replaced the filter twice and it is still a problem.<br> <br> If this is not resolved soon I'll be forced to cancel all services.