No Response on Fault Logged After 2 Days.

We have logged a fault for our home business line which is constantly disconnecting and almost unusable.<br> Fault : 797CTK200415<br> The attenuation on the line is 250dB on it's downstream which makes it pretty much unusable. Telkom said it will attend to the fault within 2 days and still nothing. Line still keeps disconnecting pretty much no one cares. A guy phoned me yesterday and I didn't get his name which was stupid of me asking what the problem was and he would get a technician on it right away. Well that didn't happen clearly.