No response on fault logged

<p>We booked a fault on 10 November 2016, with telephone and ADSL lines completely dead. We followed up with Telkom on 12 November 2016, with their response that a Technician has been assigned and they will come back to me regarding the possible problem. Did not hear anything for two days. Since then I have followed up everyday with their call centre, with the same answer: "A Technician has been assigned". Tried every possible communication avenue, to get some sort of decent answer from Telkom; no luck. Tried Twitter, Facebook, email, community website: NOTHING. Very ironic for a "communications" company.</p> <p>The fault has already been esclated twice; again no luck or repsonse. So, I am posting it here on Hellopeter.com, so other people will at least have a warning when they submit a fault, expect to wait a while. Almost two weeks and counting on our side.</p>