No Response on fault

Our internet has been down since Monday night, I logged a ticket (651CRK270115) on Tuesday hoping to get feedback or any update on the progress on sorting this issue out. Its Wednesday evening and still no internet access or any update on the progress. <br> <br> Yet again its a network failure and yet again no information has been given regarding the progress on fixing this issue. Is someone even working on this issue? Do I need to come out and help you guys sort the damn issue out quicker? How long does it take to isolate the problem and fix the problem? <br> <br> Really would love to get a proper update and a ETA on this.