No response on email, Hellopeter message, website contact form

We have been waiting for almost a month to have our line relocated, I have called about 6 times and every consultant tell a different story, I have sent an email to Telkom, I have written on Hellopeter before, and Telkom ignores all the messages and to Call Telkom takes about 40min each time as they are probably under staffed or they just don't care to answer their phones. When I log on to the Telkom website it shows "Will be in touch with cancellation docs ☹". So Telkom even cancels the order and doesn't even informs the customer. Very bad service from Telkom!!!!!!