WH
Werner H
1 reviews | Active since Mar 2009
30 Oct 2017, 21:13
No response - not interested in solving problem
I am on the SmartHome package with which I receive 40 GB of data monthly. On 7th October I received a notification that all my data was used up. Normally I don't even use 20 GB for the entire month. I have absolutely no explanation of how I could have used so much data in such a short time and on 8th Oct I sent a mail to Telkom ********** requesting to please investigate this and advise me accordingly. After not having received a response, I sent a follow-up mail a few days later, which also went unanswered. I have had no Telkom internet for 3 weeks now and yet Telkom takes no action. This is not acceptable. Can you urgently get back to me on this.
Thank you kindly, WH
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
02 Nov 2017, 08:53Hi WernerH,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply02 Nov 2017, 08:53
Official
Hi WernerH,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
07 Nov 2017, 11:24Good day,
we see the current usage for *** is 4.449 GB . Please send us a private reply if you require any further assistance thank you,
thank you
Yazied Telkom Social M edia
Best regards,
Telkom's reply07 Nov 2017, 11:24
Official
Good day,
we see the current usage for *** is 4.449 GB . Please send us a private reply if you require any further assistance thank you,
thank you
Yazied Telkom Social M edia
Best regards,
WH
Werner H's updateReviewer Update
07 Nov 2017, 19:58Thanks for your reply, but this is really an insult. I am sorry, but I cannot even think somebody who has a job with Telkom cannot understand my rather straight forward question. It's as if I ask "What was the extent of the hail damage last week" and I am getting the answer of "today is partly cloudy and mild". You have stated that my consumption this month to date (today is the 7th) is approx 4.5 GB. Last month my 40 GB monthly allocation was exhausted after 8 days. My question is what caused this and could you please investigate the reason and report back. My issue is that I am certain that I did not consume last month's 40 GB - something else happened and as a result I did not have internet for 3 Weeks!! Telkom - please explain this. Thanks WH
WH
Werner H's update07 Nov 2017, 19:58
Reviewer Update
Thanks for your reply, but this is really an insult. I am sorry, but I cannot even think somebody who has a job with Telkom cannot understand my rather straight forward question. It's as if I ask "What was the extent of the hail damage last week" and I am getting the answer of "today is partly cloudy and mild". You have stated that my consumption this month to date (today is the 7th) is approx 4.5 GB. Last month my 40 GB monthly allocation was exhausted after 8 days. My question is what caused this and could you please investigate the reason and report back. My issue is that I am certain that I did not consume last month's 40 GB - something else happened and as a result I did not have internet for 3 Weeks!! Telkom - please explain this. Thanks WH