no response , no technician shows up.

Landline unusable crackling non stop also seems to go dead at times , i have a 8Mbps line and im getting few kbps sync speeds and can not use the internet keeps cutting off , logged a fault with telkom : 2BRK250216 <br> no response for 3 weeks , escalated the fault still no response or anyone coming out to see whats the problem this is a business line and cannot be down this long , send someone to sort this out asap telkom!!