No Response/no Service

We have had no phone for 2weeks, have made numerouse calls to customer services. Have received a reference number 326cnz080316 and thats it, not another word from them. We unfortunately have to use a wireless bundle from telkom as they refuse to provide us with a landline, although there is a overhead line cable and connection to our house. We pay them close on a R1000.00 pm for this wireless bundle. Our nearest telkom store is at Galleria, Amamzintoti, which is 125 klms from Ramsgate, we have been there for them to check the phone, after much arguing we got another phone, we have internet connection now but still no phone connection. We are pensioner's with a budget each month, cannot afford to not have a working phone. Also we have been customers of telkom for more than 35 years and to get treated like this is disgusting. What else must we do? My last call to a customer care centre was on Friday 11th where i was told that an urgent message has been sent to the tech department, but so far no response. We are so fed up about this disgusting and no care attitude from telkom. I certainly will not be paying my telkom account until i have the service i am paying for .