1 reviews | Active since Feb 2016
No Response! No Service!
My ADSL line registers over 200 faults per day, I have had next to no connection for a month. My line is through Afrihost, they first logged a fault with Telkom 3 Feb 2016, I received no response from Telkom. I contacted Afrihost again on 11 Feb 2016, they logged the fault with Telkom again. Again nothing from Telkom! I contacted Afrihost again on 16 Feb 2016, they escalated my fault to Telkom management. again no response! On 20 Feb 2016 I received a text message from Telkom, saying a technician had been to resolve my problem and may I rate their service. HAHAHA I responded negatively to the text on 21 Feb 2016 and explained my problem. I received a text asking for permission to contact me to resolve the problem, I responded YES!!<br> <br> It's now 26 Feb 2016 I am yet to hear from Telkom.<br> <br> When will my line be repaired?<br> Will I be compensated?<br> Is it worth going to the Ombudsman?
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. We have interrogated the line and the test results indicate defects on the line. We have reported a fault to our field technicians and the generated fault reference will be provided via SMS.
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Regards
Keegan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. We have interrogated the line and the test results indicate defects on the line. We have reported a fault to our field technicians and the generated fault reference will be provided via SMS.
***
Regards
Keegan
Telkom Social Media Team