No response, no help, terrible support from telkom

Hi,<br> <br> Weeks ago I requested a line move from the online automated service. It gave me a completetion date for the 8th.<br> Days after it sent me an SMS stating that I had requested for a move and technician will look at it. I went to a Telkom Shop in North Gate on the 11th where I was assisted with Ally Matthews, he advised he'll add some information to the ticket and get back to me on Monday. On Monday I heard nothing and got a reply saying to send him my new and old number and some other details, which he should have taken already. I have now been going back and forth with no result or help/assistance. <br> <br> The previous tenant had a working ADSL line, how difficult can can this actually be?