no response, no feedback

i logged a call with Telkom regarding our telkom mobile number *** which was switched on monday the 15th to waya waya - all went well after standing in their office for two hours waiting for activation. the line worked untill the next afternoon people could not phone our number anymore. if you dial the number it says the number does not exist. You can however dial out but not receive any calls. i logged a fault ref nr 105CVZ180216. till this morning nothing happened or no response. when i went to the call centre in Brandwag Bloemfontein, the lady told me to bring in the phone, for what? it is telkoms fault the phone is perfect. we cannot receive calls so i AM SURE that someone there did cutt off some functionality online.