No response no assistance no turnaround time

Good Day<br> <br> Telkom shows no interests and urgency in people situations. A public member **********ly took out two contracts with Telkom using my identity in December 2015. The account has not been paid with this regard due to the obvious. I opened a case beginning of Feb, did everything they wanted from me but till this day I have not received feedback. I have made numerous calls lefts messages and notes on my case but to no luck. I have stressed the fact that I'm in a process of buying a house and this matter is hindering my process as it has impacted on my credit score. I had the same situation with Trueworths but THEY RESPONDED QUICKLY AND RESLOVED THE ISSUE, I WAS HAPPY WITH THEM. Telkom what's your story???. I need closure in this matter ASAP! The call centre needs tremendous training and guidance to assist and deal with people with urgency and respect.