No response in more than a month

Email sent to [Email Removed] on 31 December 2014 (Subject: RE: [Support #609610] Resolved: Telkom Internet Fault Report) to report bad line speed (1307 instead of 2048).<br> <br> I received no response and sent another message on 19 January 2015 (line speed now 768 instead of 2048)<br> [Message: I haven't received a reply from you since my last message 19 days ago.<br> The line speed is now even worse.<br> If you're not interested in resolving the issue, please at least let me know in order for me to report it to some department that would assist.<br> My package is for a 2Mbps line and connection, due to the incredibly poor line I'm only getting speeds around 620kbps.]<br> <br> Today is 7 February 2015 and I haven't received a reply to date.<br> <br> I've tried calling their ***before, but gave up as you hold forever.<br> <br> I'm busy holding now, 25 minutes and counting!!!