No response in 4 months for telkom line

I am a loyal telkom customer for approximately 30 years. 4 months ago my land line and wifi services has been inactive. I have reported this on numerous occasions with the same sorry answer with no resolve... all they say is that a technician will attend to matter.

Also Telkom has contacted and informed us that we are short on payment.... I find this highly unacceptable why shouldb i pay 600 + for a service I am not receiving

I feel I am being treated unfairly as a customer and I seek compensation for my inconvenience for lack of a better word.

#telkomis****