No response in 10 days!

I logged a fault online on 10 April. I received an sms saying it would be attended to within 9 days (which is ridiculous in itself!). It is now day 10 and no response nada zilch zip! If you call the 10210 number you get told you have to 20+ mins to have your call answered. Since I don't have a landline (it is not working) I have to pay cellphone rates to sit and wait 20 mins for them to attend to my call. And then they wonder why I wont use any of their ADSL services???