No response from them
My LTEA contract has been running below 0.5 mbps for the last month and is just not usable. My query has been logged a month ago and is still not even in progress (Ref: ********** 4) They are also extending my contract even after I've told them not to extend. I am unable to get in contact with them and they are ignoring my attempts to contact them via their website.
My only option was to reverse and cancel their debit order at my bank.
I would still like to formally end our agreement
Good day hendrik-pelser
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Good day hendrik-pelser
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team