No response from Telkom when attempting to cancel mobile contract

I have been trying to cancel my Telkom Mobile contract for 2 months now with no response. I have tried to cancel via the online platform, in store and via the contact center to no avail. No employee from Telkom Mobile seems to understand and can therefore not advise on what the process of cancelling a contract is.

My reason for cancellation is emigration and although I do still have a year left on the contract, I wish to cancel it seeing that I will not be able to make use of the service. I am willing to pay the cancellation fees required to settle the outstanding amounts of the contract.

I have completed a cancellation request form and sent it to ********** along with a copy of my ID as well. I have received no response after making several follow ups.

I am extremely dissatisfied with the level of professionalism and customer service from Telkom mobile and would not recommend them to anyone.