No response from Telkom to service complaints

I have had no internet connect since Friday, March 20th and I have tried since then to contact Telkom. In total, I have spent 3 HOURS!!!!! in a queue on the phone (spread over 4 days) to get assistance and to date I have not spoken to a single person. As per the message on the phone, I have tried sms, email and phone and each time I was promised a reference number to track the supposed reported fault and NOTHING!! I still have no reference number, no call back and NO INTERNET!! <br> <br> This is unacceptable considering what I pay per month to have an internet service. My ADSL contract is out of term, time to move on!!