No response from Telkom to fix ADSL line

Item: Telkom
Rating: 2
Author: alta K

Having return to our home on 30 December 2015, our ADSL line has not been working. This was confirmed with the Internet service provider who could not see our IP on their servers. We informed Telkom of our problem on 31 December 2015. We are now paying for the line rental and internet, both of which we can not use and Telkom is yet to respond to our problem.

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Replies (1)

Telkom's replyOfficial

07 Jan 2016, 08:42

Hello Alta1koch,

Thank you for your post,

Please be rest assured that this matter has been sent to our Fixed line support team to assist with restoring your service and feedback will be provided.

Your reference number: SM184343

We sincerely apologise for any inconvenience caused.

Regards
Lindani
Telkom Social Media Team

Telkom's reply07 Jan 2016, 08:42

Official