No Response from Telkom Technician for faulty Wifi connection

<p>I am having trouble with my Wi-Fi connection (I cannot connect at all to my Wifi), my mother (Beatrice) and I bought an uncapped Huawei LTE router from the Telkom Rosebank store last week Tuesday and I was assured in-store that no setup would be required and that it would be working as soon as I got home. Fast forward one week later, and my wifi has never worked. I have already made a physical trip back to the same store and made 3 calls to the call Centre to help my rectify this problem and still my wifi is not working. My case/reference number for my compaint is: ********** 2</p> <p>I have now called for a technician to come to my home twice, they have sent smses to confirm appointments (and I have made special plans to come home from work to meet with them) only for them to not honour the appointments. This is highly unprofessional and frustrating as a client to sit at home all day instead of going to work to wait for someone who doesn't even come, or who reports to Telkom to say that they came to my house to find nobody home when I know for a fact they didn't arrive. The call centre consultants cannot help and have been of no help, they cannot put me through to a manager because they don't have anybody to escalate technical issues to, they only have a manager for customer support ( I don't know how my complaint doesn't fall under 'customer support ' but apparently it doesn't). Basically, they're response is that I must be patient and sit at home and wait for the technicians to show up, at this point I have very little faith in that happening based on previous experience. </p> <p> </p> <p>Please help Hello Peter. There is nobody I can escalate my problem to directly, the call Centre consultants aren't giving me that option, and technicians don't arrive to fix a problem I am paying for. </p> <p> </p> <p>If if nobody assists me from Telkom, I am going to escalate this to The National Consumer Forum and cancel my contract. </p>