No response from Telkom on pathetic ADSL speed

I posted a complaint on 20th November about really appalling ADSL speeds.<br> Hellkom acknowledge the compliant Ref number: SM169636.<br> Thereafter I received to further response.<br> <br> On the 26th November I sent an email to [Email Removed] with my telephone number and a speed test. D/load speed 1Mb/s and Ping 385ms.<br> <br> Not only have I not received any response but my line speed has dropped further I am getting 0.37 Mb/s D/load and a Ping of 286ms.<br> <br> Both tests were done on [URL Removed] As we have established before there is absolutely nothing wrong with my ISP or line. The problem lies with your DSLAM and exchange.<br> <br> !!!!! Sort out your **** infrastructure and provide FEEDBACK !!!!!