NO RESPONSE from telkom on line faults

reported land line out of order on Monday 20 July 2015 and received notification ref 1091CRK200715, cannot track fault online as it says open fault, sent escalation notice online on Wednesday22 July received email saying has been escalated but NO ref no given, phoned Telkom Call centre on Friday, spoke with call centre lady... says NO escalation done and gave ref 714512, Still no feedback from telkom..... I loose money everyday my line does not work and even had to put on my websites LAND LINE DOWN -WAITING FOR TELKOM TO FIX.<br> Tried to phone Call Centre again - NO ANSWER 30 min later and just a load of bull listening to lousy music and that they are busy.tried to Escallate again same email received that I got on Wednesday..... Guess IT DOES NOT HELP doing anything on LINE as TELKOM does NOT READ their emails/ Faults Reported.<br> If my business ran this way I would be OUT of Business HOW long does it take to fix a line or must I phone the CEO to get some action