No response from Telkom mobile call center

In January I app**** online for a Telkom smart home LTE deal, after three weeks on no action I personally called the call center and spoke to one of their call center agents who once more went through the application process with me over the phone. This was more than two weeks ago, I have received no further feedback from Telkom. This is made worse that their call centre extension for following up on the LTE deals is not working, as every time i call, I hold for more than 40 mins with no answer, and other departments not willing to help. <br> <br> <br> This is exceptionally BAD service for TELKOM