No response from Telkom Knysna.

I resort to this platform out of mere frustration with Telkom Knysna or Telkom .My Telkom WiFi is not working since beginning 1 February 2021( it is paid). I used 3 avenues (query at their office ,telephonic ,and via Facebook) . The consultant at their Knysna office told me that I will be contacted by Telkom,and that many people struggle with the same problem I have,and technician will contact me!! Ten days later ,no response. Oh yes Telkom already billed me for February WiFi service. Please Hello Peter help me here ?