DC
Doug C
1 reviews | Active since Jun 2015
12 Jul 2015, 19:05
No response from Telkom for two weeks
My phone line and ADSL stopped working 17 days ago.<br> Logged a query with my ISP who determined it was a Telkom issue and escalated to them. Got a Telkom ref number 16 days ago.<br> <br> After a week my wife spoke to Telkom call centre who at that point actioned the query. No action until we phoned in to complain after a week.<br> <br> Technician did come to our house a few days later and did determine the problem is with the \box"at the top of the pole. problem - they didn't have a long enough ladder"
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Telkom's replyOfficial
12 Jul 2015, 21:52Hello Doug_C,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We are currently experiencing a high volume of technical faults which have caused / resulted in delays in our response time. Please be assured that we are attending to the faults as speedily as possible.
Please also note that in some cases our technicians may arrive in non-branded Telkom vans. They will, however, produce Telkom identification. We apologise for any inconvenience. We will expedite the query from our end and request for urgent feedback from our field technicians. We will provide further available updates as soon as possible.
***
Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We are currently experiencing a high volume of technical faults which have caused / resulted in delays in our response time. Please be assured that we are attending to the faults as speedily as possible.
Please also note that in some cases our technicians may arrive in non-branded Telkom vans. They will, however, produce Telkom identification. We apologise for any inconvenience. We will expedite the query from our end and request for urgent feedback from our field technicians. We will provide further available updates as soon as possible.
***
Regards
Keagan Moses
Telkom Social Media Team
Telkom's reply12 Jul 2015, 21:52
Official
Hello Doug_C,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We are currently experiencing a high volume of technical faults which have caused / resulted in delays in our response time. Please be assured that we are attending to the faults as speedily as possible.
Please also note that in some cases our technicians may arrive in non-branded Telkom vans. They will, however, produce Telkom identification. We apologise for any inconvenience. We will expedite the query from our end and request for urgent feedback from our field technicians. We will provide further available updates as soon as possible.
***
Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We are currently experiencing a high volume of technical faults which have caused / resulted in delays in our response time. Please be assured that we are attending to the faults as speedily as possible.
Please also note that in some cases our technicians may arrive in non-branded Telkom vans. They will, however, produce Telkom identification. We apologise for any inconvenience. We will expedite the query from our end and request for urgent feedback from our field technicians. We will provide further available updates as soon as possible.
***
Regards
Keagan Moses
Telkom Social Media Team