MP
Mogamat P
1 reviews | Active since Nov 2011
08 Sept 2017, 15:09
No response from Telkom for 5 days after a call has been logged, with no resolution to my problem.
I logged a service request with Telkom on 5 September 2017, regarding my ADSL line at home which is out of order.
After numerous calls to the call centers who promised me that someone (the techcnician specifically) will contact me regarding the problem.
Meanwhile I am having to spend hundreds of rands daily for mobile data as my wife operated her consultancy from home.
This poor level of service is extremely frustrating and annoying to say the least. No wonder people are leaving Telkom in droves.
At this point in time I still don't have internet access at home!!!!
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Replies (1)MP
Mogamat P's updateReviewer Update
12 Sept 2017, 15:49It has been 7 days now and still no indication of a resolution.
I keep on hearing of an escalation and the issue being assigned to technicians, but nobody can tell me when my issue will be resolved.
I am going to use all means possible to me for Telkom to pay for me expenses thus far.
MP
Mogamat P's update12 Sept 2017, 15:49
Reviewer Update
It has been 7 days now and still no indication of a resolution.
I keep on hearing of an escalation and the issue being assigned to technicians, but nobody can tell me when my issue will be resolved.
I am going to use all means possible to me for Telkom to pay for me expenses thus far.