NO response from Telkom even after Hello Peter rep

I phoned in to cust care and Charlene mailed me the cancellation forms which I mailed back on the 25th of September. I have had no answer and have sent 3 follow up emails. Sunday the 4th October I went into the store at Tygervalley and was told they could not help me I must phone 10210. I held on for AN HOUR and 5 MINUTES only to be told I must call180. After calling 080 180 I held on for 22 minutes only to be told that they cant help other than to email Charlene. The system shows that it has not been done. At this point I put a complaint in at Hello Peter and had a response from Fridah Ref SM 152648. I was asked to resend the cancellation docs In spite of numerous emails still no answer. I have also been trying to get hold of Khutso Dladla ref***7 who called to arrange cancellation but has not responded. On Tues I took the day off work, losing income and went to Cape Gate. I was easier to upgrade than cancel after standing in the queue I was told only Fridah can help as it is a data package. Kelly who was helpful emailed Fridah from the store to escalate my request. I have also since emailed as we cannot call her and have STILL not hear anything. HELP HELP HELP HELP!