No response from Telkom after more than a month

I have lodged a dispute (***5) on 16 May 2015 for the amount of R3793.86 charged for service fees (I have not requested any service except to move my line to my new address- which is supposed to be free according to Telkom's adverti*****ts) . After several calls ( 20 plus made to the very unhelpful and *********** call centre)and even going to Telkom shops in both Secunda and Middelburg (whom only said they will sent their managers an email.) even escalating it on their website, there is still no progress on the dispute, it only shows it is open. Now my new invoice shows a very large amount as the dispute has not been resolved yet, and I do not know how much to pay. So late fees are being incurred and absolutely no one can help. Only empty promises from Telkom via emails and text messages, stating a consultant will be in contact soon to resolve the matter. I have even reported them to ICASA. It is truly the worst service I have ever experienced, maybe it is time to raise this matter to Carte Blanche and the public protector offices....