JW
Johan W
1 reviews | Active since Oct 2012
12 Aug 2015, 18:28
No response from Telkom about dead ADSL line
My line went dead 5 weeks ago, reported the fault and got a RefNo. Since then, my line is still dead and I have not been contacted by anyone from Telkom. Escalated the fault a few times via my cell, re-reported it many, many times and spoke to the Manager at the TelkomShop (The Reds) on 2 occasions. Every time it remains as promises.
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Telkom's replyOfficial
12 Aug 2015, 19:34Hello Johan van Wyk,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133927.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133927.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply12 Aug 2015, 19:34
Official
Hello Johan van Wyk,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133927.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133927.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media