no response from telkom

On the 9th of february i requested my telkom line be moved to my new adress.After about 2 weeks of no response i personally went to a telkom store in montana to find out what the delay is.According to them it was said the tech wont be able to do the installation but gave no reason why.About 2 or 3 days passed when i received a call from telkom informing me that they will be able to do the installation after all,and will take about 5 to 10 working days.after 2 more visits to montana telkom store,and one in menlyn and a phone call to telkom helpdesk i still have not received a installation date,the only thing they said is they will escalate the instalation its been 5 weeks already and nothing.But did i receive my monthly invoice for something i havent used in 5 weeks o yes,that they will make sure of that. If i do not receive a installation date by friday i am going to cancel my service and there is no way in hell telkom will get that money out of me