NO response from Telkom
<p>I took a wi-fi contract out with Telkom last year. From the first day I did not have sufficient signal. Can not even open whatsapp messages. </p> <p> </p> <p>I logged a case with Telkom last year October ( ********** 4). No one has called me and I received a text message stating that they could bot get hold of me.</p> <p> </p> <p>I again logged one in March ( ********** 2). Still no response. I returned to SA again in June 2017. Visited the Telkom branch at Waterfall mall Rustenburg and was informed that they cannot do anything. I still need to contact the customer care department (who is not responding to any of my cases).</p> <p> </p> <p>I called this department not less than 5 times in 2 weeks. Then spoke to a manager ( Hendria) who promised me she would escilate and get the department to call me. I mailed her on the 21st and 23rd June. No response.</p> <p> </p> <p>What can I do? Paying R700 per month for a service I do not have. Who else kan I contact? Leaving the country in a week and would like to have it sorted then. </p> <p>May I return the router and cancel my debit order?</p>
Dear Launa
I realy do not buy the "not getting hold story". Telkom has all my crisidentials. My mobile number ( ********** 690) is never off. Everery one else is getting me. Even some of the people working with me around the world. You struggle to do it for 8 months.
You also have my email address. My R699 monthly bill gets send to this mail box, and the money deducted on time every month. A email with " please contact this person" and his contact details will also do.
But you reach me every time when you want to sell your **** products to me. On the SAME number, calling me on my NAME? So please cut the bull****. Someone in your company is not doing his or her work.
Appologies for the tone of the letter, but I am sick and tired of ****-poor service.
Regards,
Cornè Muller
********** 690
**********Dear Launa
I realy do not buy the "not getting hold story". Telkom has all my crisidentials. My mobile number ( ********** 690) is never off. Everery one else is getting me. Even some of the people working with me around the world. You struggle to do it for 8 months.
You also have my email address. My R699 monthly bill gets send to this mail box, and the money deducted on time every month. A email with " please contact this person" and his contact details will also do.
But you reach me every time when you want to sell your **** products to me. On the SAME number, calling me on my NAME? So please cut the bull****. Someone in your company is not doing his or her work.
Appologies for the tone of the letter, but I am sick and tired of ****-poor service.
Regards,
Cornè Muller
********** 690
**********