No response from Telkom

<p>Hi</p> <p>I have been trying to cancel my Telkom line for weeks now as i have moved premises. I submitted all the required documents but havent received any response from Telkom other than "we will get our support team to look into this." or when some does call its responding to a fault. I didnt report a fault, i want to disconnect the line.This is absolutely shocking, i have already moved, and the line is still open. I refuse to accept any further costs on this line and want the line disconnected immediately. Please can someone assist.</p>