No Response from Telkom

<p>I logged Fault 483CRK221116 for my ADSL being slow Im paying for 10 meg line and only get like 6 meg when speed test is done, my line also only sync at 7.1 meg??? I have logged fault more then two week ago an no response!!!!!!</p> <p>Please some one to resolve this issue!!! I also want ot be compensated for the time I did not have what Im paying for!!!</p>