no response from Telkom

Good day, we are a company who has requested a change of ownership on 27 Feb 2019, and quite a few times thereafter to e-mail as per request ********** with all the required doc. they asked of us. We have since also handed in the doc. at the Schweizer Reneke branch and requested them to call us or e-mail when it is done but also no response there. Currently we have to buy data as we can not reconnect our Web Africa to the Telkom line because it is still in the ex-directors' name. This is unacceptable that there is no response to any of our e-mails and that when we call the customer care they can not assist us in this query they say we must just wait until the people of that e-mail address answers us. URGENT ASSISTANCE PLEASE :(