No response from Telkom

I called Telkom/8Ta on numerous occasions as i want to change my debit order detailsas due to work my account details will change from 1 March 2015. I have been trying to get this sorted for the last 2 weeks. I have been on the phone for hours and when i did get through the consultant said she would email me the forms..however its been 2 weeks and still nothing. I went to Claremont Branch yesterday and was very dismayed as there was 14 people inline and only 2 consultants available. The average wait time was 45 minutes to see a consultant due to Telkom having insufficient staff. What made it worse is that there where elderly people waiting a well.<br> <br> Hopefully Telkom/8Ta can help me with something very easy but they seem uninterested.