1 reviews | Active since Feb 2011
NO response from or action on query
<p>I feel it unacceptable that the Telkom tehcnician hasn't contacted me yet even after my ISP has requested my call be escalated to the highest priority. My line has gone from being down intermittently, to being low SNR to being dead completely for going on 3 days. Yet, I still haven't been contacted by the technician. I tried to follow up and was told by the operator that she request the technician update me on progress, stillnothing, 104CTZ010417. </p>
It has now been a week since I first posted here. Apart from the social media team telling me that my query is being attended to, I've had ZERO RESPONSE from Telkom. My line is down more often than not, and when it's on by chance, it's nowhere near the speed It should be.
It has now been a week since I first posted here. Apart from the social media team telling me that my query is being attended to, I've had ZERO RESPONSE from Telkom. My line is down more often than not, and when it's on by chance, it's nowhere near the speed It should be.
My Line has been down for over 33% of the time since the 1st of April. No one has contacted me from Telkom yet, despite my call being supposedly escalated. I've been promised that the technician would call me more times than I remember, but no call yet. The call centre even gave me an escalatiob reference number for a call that was open and closed on 2012 already.
My Line has been down for over 33% of the time since the 1st of April. No one has contacted me from Telkom yet, despite my call being supposedly escalated. I've been promised that the technician would call me more times than I remember, but no call yet. The call centre even gave me an escalatiob reference number for a call that was open and closed on 2012 already.