1 reviews | Active since Aug 2014
No response from online sales' query
Telkom is running an massive ad campaign to get people to sign up for their Broadband wireless product. The special is limited they say. I have logged 5 requests for them to contact me and phoned the call center plenty times. The response from the latter was to either a) cut me off b) leave me holding for 22 minutes (gave up), c) put me through to someone who said they could assist and then cut me off or d) say they couldn't transfer my call?<br> I received a call last week from Monday saying they got my request and the right person will contact me - when exactly who knows?<br> <br> If this is their sales pitch, I can only imagine their post sales service levels! Anyway, by the time they call the special will be over....
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Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM152780
Regards
Luleka
Telkom Social Media Team
