NO RESPONSE FROM NO ONE TO DATE

My ADSL Line went down on the 18th November, My Service Provider logged a call on my behalf on the 22nd, the technician apparently attended to the call on the 23rd November, never heard from anyone including the invisible technician. Invisible technician has not stated what he has done to fix the issue or even say what is wrong. I have been phoning daily but no response. I have an escalation reference number, get told they can only escalate such problem once. What utter bul**** or ******* as they say. I'm kind of now at a point where I do believe their technician is not interested. He never called at all or calls. Poor service and bad communication is an understatement. So now I am paying for no adsl. Someone needs to take care of this. *** / escalation ***