No response from customer service with regards to a case number in 3 weeks

<p>I noticed on the 1st march that my debit order did not go through. I called into the call center on the 1st march requesting bank details to make a deposit , I was then advised that I have to pay a R200 rejection fee . So this was a surprise to me as I was never informed this.. I also have a cell c contract and they sent me a message saying that I have to pay a R70 rejection ic debit order fee.. I respected that as I was informed.. I called and opened a case number on the 14/03/2017 </p> <p>Dear Valued Customer,</p> <p>Your query will be attended to.Your case number is ********** 7.</p> <p>Regards, <br />Telkom | Business Connexion</p> <p>this us the email I received . </p> <p>I am absolutely frustrated as the consultant I spoke to said he was looking a case for the fees to be reversed.. up until today there has been no response. And to top it off telkom just debits my account for R568 on the 24/03/2017 with no notification on that amount..... </p> <p>My identity number is ********** 072081 and I want answers as telkom claims to be the best butvtgey cant even look after a customer that has been with them for almost 10 years... it's totally frustrating ... </p>