MV
Mouchane V

1 reviews | Active since Jul 2015

01 Jul 2015, 16:08

NO Response from Call Centre & Installations

I phoned the cc, I had to send email to [Email Removed] done so on 4/6/15 & never received ANY response! I visited a Telkom shop last week to process my request - apply for new line at our new address & transfer our current line & adsl to new premises. We moved into new premises on Monday, 30/6/2015 & Telkom scheduled the work 2 b done for today, 1/7/15 & today at 13:30 I received an sms that it is now scheduled for Monday, 6/7/15 which is ridiculous&leaving me so furious as I have arranged for the PABX & IT guys 2 come on Monday 2 attend 2 same. Since my order was processed I received sms's as follows: 26/6/15 that it will b done on 3/7/15, 29/6/15 that it will b done on 1/7/15 & today, 1/7/15 that it will b done on 6/7/15 and 7/7/15.How come 3 sms's for installation dates? This is our first week at the new premises,without tel. lines & internet. NOW Telkom will only come on Monday 6/7/15!!! Im so furious,disappointed,disgusted with Telkom's service! Won't recommend Telkom 2 anyone! To top it all, TNS (Marketing/Survey) phones on 29/6/15 to find out how installation went ... It did NOT even freakin happen then and also not today as scheduled! How ridiculous???!!!

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Replies (1)
Telkom
Telkom's reply01 Jul 2015, 16:48
Official
Hello Mouchane,

Thank you for your post.

Please be advised that we have sent you an email & await your response for further assistance.

Your social media reference number is SM122210

We apologize for any inconvenience caused.

Regards,
William Letwaba
Social Media Team

Best regards,