No response from Call Centre

I have been on the phone for 9 hours in total and still have not had the Telkom Call center answer the phone to get my DSL fixed. My DSl line has not been working since Thursday 26 of February. I spend an hour on Thursday with no answer ,2 hours on Friday still no answer ,Saturday 2 hours ,Sunday 1 hours and Monday 3 hours and still nobody answered the phone. I know they have high volumes of calls but 9 hours to wait for the phone to be answered is totally insane. If i don't pay my account my line gert's cut but Telkom can do what they want and we have no re cause