NO RESPONSE FROM BOITUMELO

On 11/10 I logged a complaint regarding my husband BIS not connected after the R59 was deducted on 2/10 already. I immediately received feedback from Boitumelo who asked me by email to confirm for which Telkom number the complaint was. I responded with the number - no reply. I even mailed him again - still no reply. Now it is almost 3 weeks since the money was deducted without getting the BIS activated. My husband phoned the call centre, speaking to various agents, supervisors and managers but no one can or will help him. Everyone promise to call him back but it just never happens. He has now left Telkom and joined Cell C from which we hope to receive better service. <br> <br> I demand that Telkom pay back our R59.00 which they have deducted and not provided the services for. According to me the story about system problems is a bit far fetched. How can such a large company take 3 weeks to sort out a system problem???? <br> <br> I'll never recommend Telkom mobile to anyone. Please let me know when we can receive our R59.00 - and no we don't want it back as Telkom airtime, as I said we have changed networks.<br> <br> Thank you<br> <br> Elaine Steyn