No Response from accounts department

I have send the request for change of ownership on our landline a month ago. It is still not changed. I was suppose to receive a phone call from the Telkom Employee to confirm the instruction. I have absolutely no need for this landline anymore and need to cancel by end of April, but since this transfer has not taken place I will need to have this line for another month. I have taken out another product with Telkom but I am regretting it already!!<br> <br> So sick of poor service