No response from 10210

Why must you call 10210 for any problems, if NOBODY answers the phone? <br> I have been trying to get hold of SOMEBODY who works for TELKOM. <br> I reported (actually tried to do it verbally) my faulty line via sms and received a reference number 388CWK170315. <br> Still no response from telkom, you receive an sms to say the problem will be resolved within 2 days, its been 7 days.<br> Telkom is one the worse service providers with pathetic Feedback and Responses.<br> Hopefully I will hear from SOMEONE after \Hello Peter""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;766311;140;14;2;0;1;0;0;2;15/03/23 16:06;156;NULL;14/08/01 15:23;15/03/23 13:30;Piece of metal in Bread ;7,51E+12;Bakery ;***;I reported an incident last year about a piece of metal/solder found in my bread that i purchased from Pick N Pay Bosburg .THEY were busy with building etc at that particular branch .I reported it to head office just to advise and havent had any feedback from headoffice what so ever thats was disgusting and i will never set foot in that branch ever again . ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;481568;793962;16;2;0;1;0;0;2;15/03/24 19:40;156;NULL;15/03/24 18:40;15/03/24 17:04;Upgrade;8,51E+12;;***;I've been a customer of Telkom Mobile for 4 years, I would say a loyal customer because my account is always paid on time and in full.... My lines are due for an upgrade/renewal at the end of March, I've been in contact with your call centre because I live far from the nearest Telkom store (150km+) every other service provider I know of allow a customer to do an upgrade over the phone or online, this is the only service provider that I know of that does not allow that! I've been send from pillar to post by call centre advising me to phone 10213 once I speak to someone they advise me to phone 021001..... (cell direct) tried to reach them simply no answer! Is that the way to treat loyal customers that does pay their accounts on time/in full, I am not trying to take out a new contract I simply want to renew my contracts and support telkom mobile for another 24 months;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;348366;770649;34;2;0;1;0;0;2;15/03/25 8:54;156;NULL;15/03/25 8:13;15/03/25 6:18;Mabilingwe;;;***;My wife recently booked with Groupon for a two day stay we went to Mabilingwe and had a terrible exsperiance<br> my opinion is that all these promotions offered are sub standard and get the impression it is all about the money<br> and groupon does screen there customers no standard whatsoever;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;832081;574;41;2;0;1;0;0;2;15/03/27 11:12;156;NULL;15/03/25 10:19;15/03/25 8:36;HONORING CANCELLATIONS OF CONTRACT;8,61E+12;NICHOLAS;***;I have joined the PF Gym, November 2013 with my wife, we agreed on a 12 month contract period, 4 months before our contract ends in 2014, we decided to pay off my wife's account thus leaving my account active until end of November 2014. They submitted a debit order against my wife's account in October, November, December, January and February. I have been reversing them constantly. I have called the head office and they have not resolved my issues to date, today, my wife's received a call from attorneys assisting Planet Fitness with collections. This is unacceptable and irritating my soul. <br> <br> Please help me out here because I am due to consulting with my legal team and this will definitely get out of hand...if only I could resolve this matter without fighting, I would not spread the horrible experience I have encountered with this gym.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;549623;748506;1;2;0;1;0;0;2;15/03/25 13:06;156;NULL;15/03/25 12:08;15/03/25 10:30;appauling attitude;8,31E+12;Jabulie Masondo;***;I recently started banking with capitec and yesterday I wanted 2 activate online banking, open a savings account and request a bank statement, I was called @ counter 7 only 2 b assisted by a rude consultant who was angry from da word go I told her what I wanted 2 do she started with activating online banking but my phone was acting up so we could not proceed, however she printed out a to do guide so that I could do @ home, then she opened a savings account for me..during that whole interaction she seemed annoyed whenever I asked questions then I asked if it was possible for me 2 get an additional card she said no as I had one from my previous bank, today I called the call center and asked if it was possible 2 get an additional card I spoke 2 a lady who was very nice and told me what I need to bring to the branch to get it...Jabulile didn't even print a statement for me..I had to go back to reception and request to be assisted again..honestly .was shaking with horror when I left her counter...she didn't even ask me if I need 2 be assisted with anything else..there was no goodbye..honestly if she behaves like that towards ppl then she is in da wrong industry...something needs ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;832623;357;16;5;0;1;0;0;5;15/03/27 8:45;156;NULL;15/03/26 7:51;15/03/26 6:09;Fantastic upgrade experience;8,71E+12;N/A;***;After phoning a few Cape Town branches to check stock levels for my upgrade and speaking to some pathetic, unmotivated sales consultants who couldn't have cared less (Canal Walk, Blue Route never even picked up, and Constantia Village quoted a 3-week lead time), I gave up and decided to upgrade online. Best experience, and I would never go into a physical branch ever again. My new phone arrived in less than 24 hours, did a sim swap that evening, and was good to go. 100%. Thanks Vodacom!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;832815;772353;9;5;0;1;0;0;5;15/03/26 12:26;156;NULL;15/03/26 11:37;15/03/26 9:50;Mpho at Discovery was fantastic ;***;Mpho Maeko ;;I needed to update my plan and was connected with Mpho at the call centre. Mpho went the extra mile - she was friendly, answered all of my questions, and helped me sort out everything I needed to get done. <br> <br> Most impressive was the knowledge she had - Mpho was able to explain why my premium price was changing and gave me all of the background and information I needed to feel confident in my insurer. <br> <br> Thanks Mpho! Fantastic work! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824741;833070;18;2;0;0;0;0;2;15/03/27 14:43;156;NULL;15/03/26 13:47;15/03/26 12:07;Requesting payment from me for service not used;8,61E+12;Not sure;***;I bought a tv 2 years ago. Payed for tv license in the last two years.<br> I use my tv for one purpose only, to connect to my pc for pc gaming. I don't watch any SABC channels due to the fact that half the time they show ****y shows and its a joke. If and on if I want to watch a sports game, I go visit folks and watch it on their dstv. Now I'm getting threats from sabc for a tv license account in arrears. How can I pay for a service I don't even use. How does one cancel there tv license account. I cannot deal with the constent threats I get from sabc, that they going to hand me over and now on top of it all I have a bad credit ring because of them. Please help. As I'm getting no replies from correspondence sent to sabc ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;289924;454;9;2;1;1;5;3;5;15/03/27 11:35;156;2;15/03/27 10:43;15/03/27 8:59;Not responding to my calls/email;7,20E+12;;;I had legal matters that Legalwise was helping me with last year (2014). From January this year (2015), I have emailed and tried to call the legal advisor who was assisting me but she does not return my calls nor return my emails. Every time I ask to speak to the manager of the branch he/she is not available. My worry is I am paying every month but no service. My issues are escalating and am getting into deeper trouble but I am a Legalwise paying member. I once tried to stop my instalment because of not getting service. This is not the first time I'm experiencing this with Legalwise, hence I changed branches from Randburg to Kempton Park. Now even with the Kempton Park branch I am going through the frustrations I went through with the Randburg branch. It is shocking that they are quick to call you if you stop paying but it's a struggle when you are suppose to get help from them. I am now really worried and frustrated as I desperately need legal help.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;373869;499;18;2;0;1;0;0;2;15/03/27 12:51;156;NULL;15/03/27 10:16;15/03/27 10:15;We do what it takes;6,40E+12;;***;Your adverts saying we do what it takes seems like it takes 3 to 6 months. I ordered a parcel last year October another one in December and only received notification to pick up last week. I ordered another parcel feb 5th 2015 (RF***SG) still not received. Do i have to wait 3 to 6 months for this one?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833542;623;14;5;0;1;0;0;5;15/03/27 16:36;156;NULL;15/03/27 15:51;15/03/27 14:00;Brilliant service-early delivery!;;;***;Hi <br> <br> I was hesitant to use Coricraft as I read some negative reviews, nevertheless their couches look lovely and are exceptionally well priced. I was blown away by the in store service which was great. Our couches were due to arrive on the 20th of April but they arrived on the 27 of March-way ahead of schedule in perfect condition and between 8:30-9:00 as promised. I am not one to write reviews, but I was really impressed ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833682;184;7;2;0;0;0;0;2;15/04/22 12:56;156;NULL;15/03/28 11:50;15/03/28 10:20;Poor Service ;;;***;I had called n booked and paid for a double bed superior room for the evening of the 27th March 2015. To my dismay the room allocated to me was a basic room with twin beds. I had gone to the help desk and informed them of the error. I was made to wait 30mins for the room. I was then given a standard room. The aircon in the room was a problem has it made a huge noise through out the night. One can not sleep under the noise created. I have since called the hotel to speak to the manager as I am most upset. To date I am still awaiting the managers call. Is this the level of service that is too be expected? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;559177;85;16;2;0;1;0;0;2;15/04/01 8:44;156;NULL;15/04/01 8:02;15/04/01 6:08;Account Suspended;8,91E+12;Billing;***;I have a limit set on my Vodacom contract through Altech Autopage Cellular. I was highly frustrated this morning to see that my account is still suspended and that my sim is still soft-locked. It is the first day of the month and my account should no longer be suspended. Furthermore I cannot even call the Autopage call centre for assistance because of my account being suspended, I find this to be rather appalling because how else am I supposed to get assistance when I cannot even contact my service provider? I cannot wait for my contract to reach its end of term. I definitely will not renew my contract with Autopage!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835135;269;14;2;0;1;0;0;2;15/04/01 12:21;156;NULL;14/10/22 14:12;15/04/01 9:45;Appalling service at House & Home;*** AN LOMAS;Jacky;*** Sharon;We ordered carpets from House and Home. We were insisted to pay the full amount which I was not comfortable in doing. I recommended we pay a deposit and the balance on completion but would not install unless full amount paid. We paid and they came to install the carpets. We were happy with the carpets but they did not have the carpet strips with them so could not finish off the carpets. Said they will come another day to install the strips. Needless to say we are still waiting!! My husband has spoken to Jacky who is the manager there a few times regarding this and was promised that they would come and install which they have never done on two occassions. No phone call either to give an explanation why they never came out or even to follow up if the strips were installed!! From a very unhappy dissatisfied customer.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;603591;357;16;2;0;1;0;0;2;15/04/01 15:43;156;NULL;15/04/01 14:55;15/04/01 13:07;still waiting for refund more than 2 months now;8,41E+12;Customer care;***;In December I ordered a contract phone via the vodacom website. I requested that my MTN number be ported to vodacom before the the phones was delivered so that I could use that same number on the vodacom contract. I was then contacted by an agent and was advised that porting will be done before delivery of the new phone. Delivery took place and once the phone arrived i realised that porting had not been done. I then contacted Vodacom and they advised that it will be sorted within a week. i was then advised that the porting could not be done and that I would have to accept the contract on the new number or either cancel. I opted to cancel and returned the phone and all of it's contents. during that time vodacom had debited my bank account 2 times and i had not used the phone or airtime nor date. I have been calling vodacom since January and I still have not received my refund. I thought after this matter is sorted I would then get another contract. After the treatment I have received I doubt I would ever recommend vodacom to anyone.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835690;28;1;2;0;1;0;0;2;15/04/02 12:51;156;NULL;15/04/02 11:18;15/04/02 10:15;Car repossessed as I was going to pay for it;***8;Vehicle Financing Legal Department;***;My name is Luyanda Makubalo residing in Port Elizabeth. I had an unfortunate incident last year on the 7th of November where my car was repossessed by means of a court order from my mother's home. After enormous consultations with lawyers I eventually got it on the 13th of January with an agreement that I would pay the January instalment on or before the 25th as well as sheriff fees which they eventually waivered after I consulted with the Consumer Protection. I then explained to them about a problem I had in January and that I would pay double in February. Just as I was about to do so they came at 6 o'clock on the 25th of February do collect. They brought dirty looking people with them and went to my boyfriend's place (not where I am staying) to do havoc there. I had no choice but to give in. By 10 o'clock on the 26th of February the account was up to date and Absa kept telling me they want R190000 or no car. That was according to the words of Johan Geyer whom I am told is their Team Leader. Now I'm not sure what gives Absa the right to violate me because I paid again on the 27th of March and this is a huge inconvenience for myself and my family at large. All I need is my car.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835712;33;1;2;0;1;0;0;2;15/04/02 13:24;156;NULL;15/04/02 12:31;15/04/02 10:48;Refused to assist;***;;***;I needed to collect a moneygram and put it in my account. After 2 hours of waiting FNB fourways said my details were not captured in the system. In November 2014 i emailed the relationship banker the details. FNB confirmed they received the documents but they were not captured. In January 2015 i had to get new cards so i went to FNB Rivonia. I needed to produce FICA documents to collect the cards which i did. Today I went to FNB fourways who said my documents were not captured in the system so they can not assist me. Despite the fact that FNB did not capture the documents the response i got from the teller / forex and customer people was it is not their fault and there was nothing they could do until i produce the same documents again. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;754998;812971;17;2;0;1;0;0;2;15/04/07 13:28;156;NULL;15/04/03 7:30;15/04/07 10:52;Incorrectly Billed. ;;;***;Made a telephone phone booking and the total fare was R720 when I went to pay and collect my tickets the total fare was suddenly R890. When I asked why it went up without notification they just said it was the system. Bad sevice. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;710669;748954;9;5;0;1;0;0;5;15/04/08 13:01;156;NULL;15/04/08 12:19;15/04/08 10:25;Very happy;8,41E+12;Yovani;***;I called to change my address for my vehicle. The lady was so efficient in assisting me over the phone, she checked if it affected my premium (which it did not). While we were still conversing on the phone, the email came through indicating my new address and the new premium which is the same as the old one.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;602436;33;1;2;0;1;0;0;2;15/04/08 13:45;156;NULL;15/04/08 12:57;15/04/08 11:09;Unfair Fees;8,70E+12;FNB;***;I went to FNB in February in order to apply for a personal loan, on 9 Feb I asked if the term could be changed to 48months. The consultant was supposed to inform me, that in order to change the term to 48months we needed to cancel the application, I understand that if we cancelled and re-app**** the result would've been different. I feel the consultant should advised me properly, as I am not fami**** with the bank's processes and procedures, instead the application was submitted with a 36months period, and I clearly asked if we cannot change to 48months. The money was then paid into my bank account, and I then transferred the money back into the loan account, however FNB still took admin fees off my bank account. This is unfair, as I spoke to the consultant, and this could've been prevented.<br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;760076;1132;5;5;0;1;0;0;5;15/04/08 16:44;156;NULL;15/04/08 16:01;15/04/08 14:08;Turned an unpleasant experience around!;;Courtney, Rohan, Comfort;;Having had a less than desirable experience with the company, the manner in which management dealt with my complaint was fantastic. Great turnaround. Thank you!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;703463;688153;25;2;0;1;0;0;2;15/04/08 17:40;156;NULL;15/04/08 16:58;15/04/08 15:04;2 delivery attempts and still dont have my card!;8,81E+12;;***;My card was supposed to be delivered for the 2nd time on thur the 2nd, after they messed up the first attempt.<br> <br> They went to my house address and not my work address as they should have done.<br> <br> My current card is about to snap I need this urgently<br> <br> iI expect it to be delivered on thur 9th at my office address;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;515990;23;1;2;1;1;5;3;5;15/04/10 8:55;156;1;15/04/09 8:16;15/04/09 6:19;AMENDMENT NOT DONE;8,51E+12;customer service;***;Ons was by Standardbank om my adres en selfoon nr op my rekords en kaart reg te stel. NOu as ek inlog op internet banking dan wil hy nie die selnr vat nie want dit stem nie oor een met my rekords nie. Nou wat het ek dan gedoen by Standardbank - my tyd gemors??? ek kom nie in op Cellphone banking of internet banking nie dit is uiters swak!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837455;748506;1;2;0;1;0;0;2;15/04/09 9:00;156;NULL;15/04/09 8:14;15/04/09 6:24;transaction charged twice,turnaround time too long;8,31E+12;;***;I received an SMS with a transaction that went through at 04:18, of which i did not do, I'm told that the problem is with the merchant bank, however it will take around 3 days OR MORE to resolve it and get the funds back into my account. I cannot wait for days to get my money back especially since i'm not the one at fault.<br> If such things happen then they should be able to return the funds immediately. Now i must wait for a couple of days, what am i suppose to do about money in the meantime.<br> <br> please assist;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837465;823243;32;2;0;0;0;0;2;15/07/01 9:17;156;NULL;14/11/28 8:32;15/04/09 6:41;Timeframe for payout of Pension Fund;***2;GEPF;***;I have resigned at the end of November 2014 and up to date have not received my pension fund payout, for the past few weeks I was told the hold up has been with the payment section as they are verifying my banking details, but after numerous calls, the call centre gives me different stories on the progress each time. This morning when I phoned again they told me it still needs to be verified by payment section, if nothing has been done by tomorrow, it will be with the payment section for three weeks and continuing. I am very unhappy with the services as I do not get a clear answer to what the problem for the hold up is and we are going in for the 5th month now with my GEPF application since I resigned and handed everything in.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;834274;357;16;2;0;1;0;0;2;15/04/09 9:58;156;NULL;15/04/09 9:18;15/04/09 7:22;No response on refund matter as requested;8,30E+12;;***;After registering my dissatisfaction with Vodacom on this site on 31 March 2015, I have received the new sim, tx, However, the more pressing issue is still outstanding. I am still awaiting feedback from Vodacom wrt the request for refund. Vodacom is quiet on this matter. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;32106;893260;16;2;0;1;0;0;2;15/04/24 11:12;156;NULL;15/04/09 10:32;15/04/09 8:36;Not reachable;A***;The whole MTN;***;The supposed biggest network cannot be reached. I have been trying to call this whole morning to explain that my account has been paid and they have been notified via their [Email Removed] and yet no service. I have a customer since 2000 and is this is the service I still get.<br> <br> MTN is really going backwards. I have called more than ten times....with registration of these calls being answered. This is a breach of contract and I shall request it to be cancelled.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;564335;698426;1;2;0;1;0;0;2;15/04/09 13:18;156;NULL;15/04/09 12:31;15/04/09 10:42;SHOCKED!;7,20E+12;THE MANAGER;***;I RECIEVED A PHONE CALL FROM BAYPORT ABOUT 10 YEARS AGO, OFFERING ME A CELL PHONE PACKAGE OVER THE PHONE, I AGREED TO IT, TO MY SUPRISE WHEN THE COURIER SERVICE ARRIVED IT WAS NOT WHAT I HAVE ORDERED FOR AND NOT WHAT I WAS PROMISED BY BAYPORT OVER THE PHONE. IT WAS A PHONE OF AN AG MAKE. I REFUSED TO ACCEPT THE PACKAGE AND GAVE IT BACK TO THE COURIER SERVICE. AFTER 3 YEARS I RECIEVED A CALL TO SAY I AM IN ARREARS. I EXPLAINED TO THE LAWYERS OR THE AGENT THAT THE GOODS WERE RETURNED ON THE VERY SAME DAY IT WAS DELIVERED. EVERY YEAR SINCE WHEN EVER BAYPORT SELLS THEIR BOOKS TO A NEW COMPANY , I HAVE TO SEND AN AFFIDAVIT, I AM NOW SICK AND TIRED OF THIS RUNNING TOO AND FROW FOR AFFIDAVITS. ANOTHER THING IS, WHO IN THIS WORLD RUNS UP A BILL FOR R16 344.00 FOR 10 YEARS AGO. THE PHONE COST APPROX R 2000.00. PLEASE GIVE YOUR FULL ATTENTION TO THIS MATTER AS IT HAS BEEN GOING ON TOOOO LONG.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;405446;690067;14;2;0;1;0;0;2;15/04/13 11:17;156;5;15/04/13 10:29;15/04/13 8:41;No correspondance ;5,41E+12;Netsurfer/Pep ;***;Future mobile/Netsurfer team, <br> <br> Repairs to Netsurfer tablet in regards to the SMS you send to me dated 10/12/2014 for the repairs on my tablet. I will not pay for the repairs or delivery cost as the tablet is still under warranty and it took Netsurfer more than a month to acknowledge the receipt of the tablet. 29/12/2014 PEP spoke to Netsurfer, 08/01/2015 Jenifer at PEP store spoke to Netsurfer they said I must wait 4/10 minutes to call back. 27/02/2014 I spoke to a DIDI again still no correspondence from Netsurfer. I have faxed the receipt and the from I completed since 10/11/2014 to date how putrid can your service be? I fail to understand why no one bothered to get back to be or give any information. I will make sure everyone knows about your poor service and how you handle your customer's and I will take Legal action against you. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838962;793962;16;2;0;1;0;0;2;15/04/13 15:03;156;NULL;15/04/13 14:14;15/04/13 12:27;Billed after cancelation of service;7,81E+12;;***;I cancelled my Telkom services more than a month ago. My line has subsequently been cancelled but I am still being charged monthly. I have been trying to query the account telephonically but have been sent from pillar to post without resolution. I have been on the line for almost and hour without any indicative answers as to whether my issue will be resolved. I have contacted the call center previously and every time I have had to wait for more than 20 minutes before someone answered the call. My call ref number is: ***0. My cancellation ref number is: TOC***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;664819;893260;16;2;0;1;0;0;2;15/04/28 14:16;156;NULL;15/04/14 12:40;15/04/14 11:40;Incorrect Billing Amount;A***;;***;When I upgraded my contract, i was advised by an agent from Yello Mobile that I would be billed R99 per month for 2GB of data. This was in October 2014. But to date i'm being billed R149 from December. I sent an email to customer care on the 21st of January 2015 to query this. I received a response on the 28th of January requesting a copy of my contract, so that my package can be corrected. I don't have this contract as it was never sent to me, who is supposed to send me a copy of my contract after an upgrade is done?? The first one also was never sent to me.I responded on the 3rd of February requesting my contract and a response was sent to me on the 10th of February stating that the request was escalated to the sales department to assist. I have since not received feedback. Please advise?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839457;793962;16;2;0;1;0;0;2;15/04/14 15:52;156;5;15/04/14 15:01;15/04/14 13:16;Billed WRONG;3,20E+11;Telkom Billing;***;Hi All,<br> <br> <br> I upgraded my package with Telkom on 1 March to the package of R580-00 for a 2MB ADSL line, rental and uncapped 2MB data.<br> <br> My bill I received on 15 March is R839.90, it is supposed to only be R580-00.<br> <br> I enquired this with Telkom, they were workin gon it, I haven't heard anything else, no feedback yet.<br> <br> I can't pay this bill unless it is sorted, and if I don't pay the bill they will probably deactivate my service.<br> <br> Can some one at Telkom please respond? I know no one in billing worries about my problems, they are having tea break all day long.<br> <br> regards,<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;102222;793962;16;2;0;1;0;0;2;15/04/14 18:13;156;5;15/04/14 17:35;15/04/14 15:37;ANSWER YOUR PHONES;***;;***;I tried for 4 hours and 13 minutes today to get an answer on 081 180. I closed my bank account and want to change my debit order details. Will anyone assist me?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;227563;188;16;2;0;1;0;0;2;15/04/15 12:42;156;NULL;15/04/15 11:52;15/04/15 10:06;Not a good start cellc;***;;***;I recently app**** for a data sim card only from cellc.The application was done online.My first complaint is that i was not informed about an option of a twelve month or 24 month contract.When i checked your website after i had app**** i saw that a 12 month contract was also offered abut which the consultant did not inform me.Secondly once the sim card arrived,14.05.2015 my modem said sim card invalid.I contacted cellc who said i needed to activate the sim card-another thing the consultant did not inform me about-my call to cell c was made after hours and the consultant checked on the system and said yes i had to contact activations after 08H00 in the morning which i subsequently did.They said the account was active.To date i still cannot get the simcard to work<br> I will try again this evening for the last time-are you people sure that you have rica my simcard?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839844;67;21;5;0;1;0;0;5;15/04/15 14:12;156;NULL;15/04/15 13:17;15/04/15 11:36;Great service - This one is long overdue ;9,11E+12;Smangele;***;I have I funeral policy with old Mutual and in the middle of January 2015 I went to the branch to close the policy for reasons I cannot mention - I was helped by Smangele who was very friendly and knew what she was doing (confident too) - she was able to some how convince to not close the policy and offered that I took the premium holiday since I had paid my premiums for more than 12 months. So I did, and unfortunately my uncle passed (it was a Sunday) while I was on this premium holiday. I visited the branch the following day with all the particulars - I was helped by Smangele again - she promised the funds will be transferred in my account within 48 hours - they were in my account within 24 hours :) ... So I just want to thank her for the great service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840236;499;18;2;0;1;0;0;2;15/04/22 11:52;156;NULL;15/04/16 11:02;15/04/16 9:16;bad service and rude consultant ;8,81E+12;Jabu;***;i am waiting for a delivery for goods purchased overseas the supplier has confirmed that the goods have been shipped in January already. i have not received anything as yet and each time i call the post office to find out the progress on this i am told that the system is down,they are in a meeting or they give me a number that i called but i never get any one to talk to me to say how far is the parcel.the last time i called was Tuesday and they took my number saying they will call me back the same day and today when i call the line is always busy;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840369;499;18;2;0;1;0;0;2;15/04/16 14:52;156;NULL;15/04/16 14:02;15/04/16 12:16;BAD SERVICE!!! No Response to Queries;;;;My parcel was sent from DBN on 27 March 2104 with tracking number:PE***ZA. I have been using the track and trace service for WEEKS and all it tells me is that the parcel left Tshwane Hub on 1 April 2014 at 22:21. It also says parcel was at Centurion on 1 April 2014 at 12:23. I have called Tswane Hub numerous times as well as travelled to Centurion, The Reeds Post Office to no avail they keep on telling me what is on the track and trace system which is OBVIOUSLY OUTDATED. I was lucky enough on my third attempt the Centurion branch to speak to a lady who did not only check the system but admitted that the system is ALWAYS outdated and she checked the \dispatch\"" lists and found out the parcel is in Ladium Post Office. I have begged and pleaded with the staff at Ladium even asked to speak to Management. They simply claim \""there is too much stock\"" for them to check. I asked them if I can check myself they said no. I called Wierda Park Post Office they also said the \""dispatch\"" list shows the parcel is in Ladium but Ladium is too \""busy\"" too check. While I was holding I heard them chat away while I held.. I am so fed up. I have never experienced such incompetence!! No Response."""