No response from 1 February 2016!

I did an online application on 1 February 2016 for a personal special advertised on Telkom's website, and i was told that it would take 5 - 7 working days just to have the application approved. It's now the 7th working, and i still haven't heard anything from Telkom! This is ridiculous! Not a single agent called me regarding this application, and no one seems to answer their phones! This is really testing my patience as i have now tried to follow up since Monday, 8 February 2016 regarding this!