AQMA
Abdul Qadir Mohamed Amra

1 reviews | Active since Jun 2012

10 May 2016, 20:15

No response for cancellation

<p>I have a smart broadband 20gb month-month contract, sim only, i only had this because Telkom are useless and told me i had to wait 2 months for a landline. When they finally installed my land line, 3 months later, i emailed a cancellation form in April, and i got an error message that they mailbox was full, shocking. I then emailed it again a few days later, and then to a Telkom consultant in a store, and then again to cancellations, and still no response. I havent used the card, but now i will be charged for it because telkom dont responsd to the cancellation requests.</p>

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Replies (4)
Telkom
Telkom's reply12 May 2016, 12:50
Official

Hi aqamra

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We do apologize for any inconvenience we have cause to you.


Your reference number is: SM232664

Regards
Luleka
Telkom Social Media Team

AQMA
Abdul Qadir Mohamed Amra's update13 May 2016, 05:25
Reviewer Update
How long is this going to take? as I still haven't been contacted.
AQMA
Abdul Qadir Mohamed Amra's update17 May 2016, 07:24
Reviewer Update
Still no contact from Telkom. Absolutely shocking.
AQMA
Abdul Qadir Mohamed Amra's update21 May 2016, 20:48
Reviewer Update
Greetings, I still haven't been contacted, please can this be escalated urgently, I have been trying to cancel this for 4 weeks now.