No response for an escalated problem logged

I logged a call for my landline not working on the 15 December 2015. I never received a response from Telkom since the query was logged. I called through about 7 times since it was logged, i escalated the call on the 12 Jan 2016 and was promised that someone would look into the fault. After the escalation , i escalated again 3 times after. Still have not received any help from anybody. All the people i dealt with : Kenneth George Govindsami (KG) , Siyabulela Gunya who are 2 of the supervisors should even deserve this title as they have done nothing to help me out despite their promises. I have sent emails and still nothing. I phone each time and am kept holding on the line for more than 30 minutes at a time until someone answers the phone. I was told that my fault would be sorted out on the 14 January at 12H00 and nothing. what makes this even worse is that I had a break in at my house and I could even phone the police because there was no working land line. Telkom , your customer service is pathetic , the staff in your call centre is *********** , your supervisors are useless. And they still charge me a fee for a line that I do not have access to.