No response for 3 months

I contacted Telkom in September 2015 to cancel a contract.<br> There was some dispute over whether the contract was renewed on a fixed 24 month or on a month to month basis. I kept on inquiring as to the status of the matter, but I just keep getting the same answer: \We will escalate and provide you with feedback""; although Telkom keep putting the Debit order through on my bank account.<br> <br> This is completely unacceptable customer service;and I doubt i would ever make use of Telkom Mobile again."""