No response/fixing of line since 22/01/2015

Good day,<br> <br> On the 22 January 20150 a fault was logged as the ADSL line as well as the voice line is not operational.<br> <br> Today is the 02/02/2015, no response to date. All feedback I get is that a technician will be assigned to correct the problem.<br> <br> We have a business to run at home and cannot operate like this. Whatever the reason might be for this delay is not acceptable. We are liable for a full months installment on both voice and ADSL line and all that Telkom responds is that a technician will be assigned shortly.<br> <br> Really, this is totally unacceptable!<br> <br> Two weeks later, still not working.<br> <br> Urgent feedback is required.